Refund & Return Policy — D’s Beauty & Bundles

1. ALL SALES FINAL ON OPENED ITEMS

Due to the hygienic and personal nature of our hair products, all sales are final once the product’s original packaging, security seal, bands, ties, or other protective packaging has been opened, removed, altered, or tampered with.

For health and hygiene reasons, we cannot accept returns or exchanges on hair that has been worn, installed, combed, brushed, washed, cut, colored, bleached, chemically treated, heat-styled, or otherwise altered from its original condition.

2. UNOPENED / UNUSED RETURNS

Unopened and unused merchandise may be eligible for return or exchange if the customer contacts D’s Beauty & Bundles within 7 days of delivery. Products must remain in their original condition and packaging with all seals, bands, labels, and packaging intact. Approved returns must be received before a refund or exchange is processed.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery and include your order number and clear photographs of the product and packaging. We will review the issue and, when appropriate, provide a replacement, exchange, refund, or other resolution.

4. SHIPPING & CANCELLATIONS

Shipping charges are non-refundable, except when the return results from an error by D’s Beauty & Bundles or an item that arrived damaged or defective. Customers are responsible for return shipping on approved discretionary returns.

Orders cannot be canceled once they have been processed or shipped.

5. FINAL SALE ITEMS

Sale, clearance, promotional, and custom/special-order items are final sale unless they arrive damaged, defective, or incorrect.

D’s Beauty & Bundles reserves the right to refuse a return when merchandise does not meet the conditions stated in this policy.

6. CONSUMER RIGHTS

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.